This is the first log you should check.

  • On Windows, look in %LOCALAPPDATA%\Autodesk\Logs
  • On OSX, look in $TMPDIR
  • On Linux, look in /var/tmp

Common VendorError values:


 Licensed number of users already reached


No such feature exists (no Arnold licenses on license server)


Cannot connect to license server system.
The server (lmadmin or lmgrd) has not been started yet, or the wrong port@host or license file is
being used, or the TCP/IP port or host name in the license file has been changed.

-96License server machine is down or unreachable
12Arnold not registered in pit file.

Unable to locate the Product Information Table File
You'll also see "AdlmIntError=41 [Product Information Table file is not found] "

25Corrupt ProductInformation.pit file

AdCLM logs


You can also get some CLM logs if you set ADCLMHUB_LOG_LEVEL.



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