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  • Open the Arnold License Manager (in the Arnold menu for your Arnold plugin, click Licensing > Arnold License Manager)

  • In the Arnold License Manager, click File > Diagnostics

  • In the License Diagnostics:
    • Click Save to File to save the diagnostics to a text file, so you can attach the diagnostics to an e-mail message or support ticket.
    • Click Copy to copy the diagnostics to the clipboard, so you can paste the diagnostics into an e-mail message or support ticket.

Checking error messages

Network licensing

If you see generic license checkout error (22) then get the Adlm.log file.

Image Added

See Errors for some more common network licensing errors.


Single-user licensing

Here's some common errors related to single-user licenseinglicensing.

[clm.v2] timeout before callback was called


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