Issue

You have a single-user subscription, but you get ADLM error 20 in the licensing diagnostics:

 

Solution

ADLM 20 is a network licensing error.

Run this command to set the license type to Single User instead of Network:

 

If you still have problems, get a list of the registered options and send that to support:

 

 

Issue

You click Install to install single-user licensing, but the Arnold License Manager still says that Single-user licensing is not installed.

Solution

Uninstall all licensing components and try again.

 

  1. Uninstall licensing.

    Open a Terminal and run these commands:

  2. Open the Arnold License Manager and click Install.

 

If you still cannot install single-user licensing, please get the Install.log: 
  • Open Console (in Spotlight Search, type console)
  • Click Log Reports
  • Find Install.log
  • Right-click Install.log and click Reveal in Finder