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Issue

You have a single-user subscription, but you get ADLM error 20 in the licensing diagnostics:

kick -nostdin -v 1 -i /dev/null (1.27 sec)
==============================
00:00:00    66MB         | log started Tue Apr 14 10:48:31 2020
00:00:00    66MB         | Arnold 6.0.2.1 [088e32fd] darwin clang-5.0.2 oiio-2.1.4 osl-1.11.0 vdb-4.0.0 clm-1.1.2.132 rlm-12.4.2 2020/03/06 10:20:27
00:00:00    66MB         | running on Gorans-Mac-Pro.local, pid=4055
00:00:00    66MB         |  1 x Intel(R) Xeon(R) CPU E5-1680 v2 @ 3.00GHz (8 cores, 16 logical) with 65536MB
00:00:00    66MB         |  macOS 10.13.6 "High Sierra", Darwin kernel 17.7.0
00:00:00    66MB         |  soft limit for open files raised from 10238 to 10238
00:00:00    66MB         |  
00:00:00    66MB         | loading plugins from /Applications/Maxon Cinema 4D R21/arnold/bin/./../plugins ...
00:00:00    66MB         | loaded 5 plugins from 3 lib(s) in 0:00.02
00:00:00    66MB         | [kick] command: /Applications/Maxon Cinema 4D R21/arnold/bin/kick -nostdin -v 1 -i /dev/null
00:00:00    66MB         | loading plugins from . ...
00:00:00    66MB         | no plugins loaded
00:00:00    67MB         | [ass] loading /dev/null ...
00:00:00    67MB         | [ass] read 0 bytes, 0 nodes in 0:00.00
00:00:00    67MB         | 
00:00:00    67MB         | authorizing with license manager: user ...
00:00:01    75MB WARNING | rendering with watermarks because of failed authorization:
00:00:01    75MB         |  [clm.v2] ADLM (20): Generic license checkout error
00:00:01    75MB         |  environment variables:
00:00:01    75MB         |         ARNOLD_LICENSE_ORDER   = (not set)
00:00:01    75MB         |         ARNOLD_LICENSE_MANAGER = (not set)
00:00:01    75MB         |  [rlm]  solidangle_LICENSE     = (not set)
00:00:01    75MB         |  [rlm]  RLM_LICENSE            = (not set)
00:00:01    75MB         |  [clm]  ADSKFLEX_LICENSE_FILE  = Gorans-Mac-Pro
00:00:01    75MB         |  [clm]  LM_LICENSE_FILE        = (not set)
00:00:01    75MB         | 
00:00:01    75MB         |  
00:00:01    75MB         | releasing resources
00:00:01    75MB         | Arnold shutdown

 

Solution

ADLM 20 is a network licensing error.

Run this command to set the license type to Single User instead of Network:

/Library/Application Support/Autodesk/AdskLicensing/Current/helper/AdskLicensingInstHelper change -pk C0PL1 -pv 2020.0.0.F -lm USER

 

If you still have problems, get a list of the registered options and send that to support:

/Library/Application Support/Autodesk/AdskLicensing/Current/helper/AdskLicensingInstHelper list

 

 

Issue

You click Install to install single-user licensing, but the Arnold License Manager still says that Single-user licensing is not installed.

Solution

Uninstall all licensing components and try again.

 

  1. Uninstall licensing.

    Open a Terminal and run these commands:

    cd ~/Autodesk/LicensingInstaller
    sudo ./uninstall.sh
  2. Open the Arnold License Manager and click Install.

 

If you still cannot install single-user licensing, please get the Install.log: 
  • Open Console (in Spotlight Search, type console)
  • Click Log Reports
  • Find Install.log
  • Right-click Install.log and click Reveal in Finder