 See this playlist to learn how to use the Arnold License Manager. |
|
|
Getting diagnostics
Open the Arnold License Manager (in the Arnold menu for your Arnold plugin, click Licensing > Arnold License Manager) In the Arnold License Manager, click File > Diagnostics - In the License Diagnostics:
- Click Save to File to save the diagnostics to a text file, so you can attach the diagnostics to an e-mail message or support ticket.
- Click Copy to copy the diagnostics to the clipboard, so you can paste the diagnostics into an e-mail message or support ticket.
|
Checking error messages
Network licensing
If you see generic license checkout error (22) then get the Adlm.log file.

See Errors for some more common network licensing errors.
Single-user licensing
Here's some common errors related to single-user licensing.
[clm.v2] timeout before callback was called
You are not signed in with your Autodesk ID OR single-user licensing is not installed
- Sign in with your Autodesk ID
[clm.v2] SERVICE (4): this product has not been registered with the licensing service yet
Arnold is not registered.
- Open the Arnold License Manager and click Register
[clm.v2] SERVICE (7): login requires GUI mode
You are not signed in with your Autodesk ID.
- Sign in with your Autodesk ID